Refunds & Returns Policy

All payments are non-refundable except as required by law or as specified in a written agreement. By purchasing any product or service, you acknowledge that fees are earned upon payment.

Subscription services auto-renew unless cancelled before the renewal date.

• Cancellation stops future billing but does not refund already-paid amounts
• You may cancel at any time via your account settings or by emailing info@bettertable.com
• Cancellation takes effect at the end of your current billing period
• You retain access until the end of the paid period

Material service interruptions lasting more than 24 consecutive hours may qualify for prorated service credits (not cash refunds).

• Contact us within 10 days of the interruption
• Provide documentation of the issue
• Credits apply only to future invoices
• Credits expire after 6 months if unused

If digital offerings (courses, certificates, downloads) do not materially match their descriptions, we will remedy through:

1. Repair or correction of the content
2. Replacement with equivalent content
3. Re-performance of the service
4. Refund where legally required and no other remedy is feasible

We request that you contact us directly before disputing any charge with your payment provider. Initiating a chargeback without first contacting BetterTable may result in immediate suspension of your account and access to all services.

• Digital content may be provided immediately after purchase
• By completing checkout, you consent to immediate performance and acknowledge loss of the 14-day withdrawal right once delivery begins
• For services not yet performed, you may exercise withdrawal within 14 days

• Auto-renewal cancellations take effect at the end of the current billing period
• Renewal reminders will disclose dates and pricing in advance
• Services must be fit for purpose and match their descriptions
• Additional rights under the Consumer Protection Act are preserved

Physical products (such as the BetterTable Card Game) are final sale and non-refundable, except:

• The item is defective upon delivery
• The incorrect item was shipped

Contact us within 7 days of delivery with photos. We will arrange a replacement or refund.

Scheduled and confirmed food audit services follow these cancellation terms:

• More than 14 days before: full refund minus 10% administrative fee
• 7–14 days before: 50% refund
• Less than 7 days before: no refund

Rescheduling is available at no cost if requested more than 7 days before the scheduled date.

Contact us with the following information:

• Your name and email associated with your account
• Order number or transaction reference
• Description of the issue
• Supporting documentation (screenshots, photos)

We will review your request and respond within 5 business days.